Privacy policy

Our Privacy Policy has last been updated on June 9, 2025 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store (“Site” or “Service”), operated by Velthera. 

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide us such as your name, billing address, shipping address, email, and phone number. We also automatically collect certain information about your device, including IP address, browser type, time zone, and some of the cookies installed on your device. Additionally, when you browse our store, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site. 

SECTION 2 – CONSENT

By providing us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using it for that specific purpose only. If we ask for your information for a secondary purpose, like marketing, we will ask for your expressed consent directly. You may withdraw your consent at any time by contacting us at: info@velthera.com

SECTION 3 – HOW WE USE YOUR INFORMATION

We use your personal information to: - Fulfill your orders and provide order confirmations - Process payments and refunds - Communicate with you - Screen orders for potential risk or fraud - Provide you with information or advertising relating to our products or services (only if you opt-in)

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that enables us to sell our products. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Payment information is encrypted through PCI-DSS standards and is stored only as long as necessary to complete your transaction. For more information, see: - Shopify Terms of Service: https://www.shopify.com/legal/terms - Shopify Privacy Policy: https://www.shopify.com/legal/privacy 

SECTION 5 – THIRD-PARTY SERVICES

Some third-party services (e.g., payment gateways, analytics tools) may collect, use and disclose your information to the extent necessary to perform the services they provide. These providers may be located in or have facilities in other jurisdictions. If you proceed with a transaction involving such a provider, your data may be subject to the laws of their jurisdiction. We recommend reading the privacy policies of any third-party service providers we use: - Stripe: https://stripe.com/privacy - PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

SECTION 6 – YOUR RIGHTS UNDER GDPR

If you are a resident of the European Economic Area (EEA), you have the right to: - Access the personal information we hold about you - Request that we correct or delete your data - Object to or restrict processing - Withdraw consent at any time - File a complaint with your local data protection authority To exercise your rights, contact us at: info@velthera.com

SECTION 7 – COOKIES

We use cookies to enhance your experience and for analytics purposes. You can manage cookie preferences through your browser settings. 

SECTION 8 – DATA SECURITY

We follow industry best practices to protect your data, including encryption via SSL and compliance with PCI-DSS standards. However, no method of transmission over the internet or electronic storage is 100% secure. SECTION 9 – AGE OF CONSENT By using this site, you confirm that you are at least the age of majority in your country of residence.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. We encourage you to review it frequently. #

SECTION 11 – CONTACT

If you have questions or would like to access, correct, or delete any personal information we have about you, please contact our Privacy Compliance Officer at: Contact: info@velthera.com"